Frequently Asked Questions and Answers

Can I import a homemade database onto my computer?

	Our program does not have the capability to import a homemade database. We have designed the Hallmark Keepsake Ornament Software so you can build your collection in a fast, easy way.

How do I obtain a registration number?

	When the program asks you to enter your registration number, you will see a "Click Here." As long as you are connected to the internet, you will be taken to the registration page. Simply fill in your information. We automatically generate your registration number and send it via email. If you cannot access the registration page through the program, click here and you will be taken to the registration page. If you do not have email access, please call Customer Service at 800-589-7333 ext. 108 between 10 am and 5:30 pm eastern time.

What types of reports can I print out?

	Hallmark Keepsake Ornament Software is equipped with five "factory" reports: Collection Details, Collection Summary, Wish list Summary, Statistics, and Storage Locations. This version also allows you to customize your own views and reports. To create your own report or view, select View Manager from the View Collection screen. You will be taken to a wizard that walks you through the process.

The Detailed Reports print in portrait format, but all of my other reports print landscape. How can I change it?

	List reports are formatted to print landscape. This cannot be changed by the user. We format in landscape to allow maximum fields in a created report.

Is there a way that I can sort by two fields at time when viewing my collection?

	Yes, by holding down the CTRL key. "1" appears in the first column clicked on then a "2" on the second. This means sort first by designated column 1 and then by designated column 2.

Do you plan to develop a Macintosh version of the Hallmark software?

	Currently there are no plans to develop a Macintosh version. However we anticipate the program will be compatible with most Macintosh PC emulators. However, we do not support the program when used on a PC emulator.

How can I transfer my data from one computer to another?

	Doing this is simple. As long as both computers are registered to you, install the program on both machines. Use the Backup/Restore tool to move your collection from one computer to the other.

Do I need to have the CD in the drive when I use the program?

	No. All of the information was copied onto your computer during the installation.

How do I insert pictures into the program?

	Click on the Images tab, select Add Image. A window will pop up. Click the Browse button. The Browse button will open your My Documents folder. Find the image that you would like to add, and click Save. You must name the image before the OK button will be enabled. Additional images for each ornament can be added in the same manner.

How do I do a Backup/Restore of my collection?

	The most important step in Backup/Restore is the media. When choosing media always use new formatted disks. We recommend that you always back up to your hard drive first. Do this by creating a directory (folder) on your computer (example C:\holdings) and define the path during the backup wizard. Always allow the backup process to completely finish. Always verify your backup was successful. You can do this by adding an item to your collection after you have performed a complete backup. Follow the restore wizard to restore your holdings. The item that you just added will be overwritten proving a successful backup. You should always make two copies. If you have any further questions, email support.

What is the best way to send information to Bangzoom for inclusion in the next edition?

	We are currently working on a Hallmark Keepsake Ornament Contributor page for our website. Until that is completed, if you are interested in contributing, please contact us via email by clicking here.